Terms and Conditions

General Terms and Conditions

  • All appointments will last for the specified duration purchased: i.e. a 60 minute treatment will last 60 minutes.

  • All clients must complete a consultation form before their first treatment and will receive up to 10 minutes of consultation included in their appointment.

  • Treatments will only be conducted if I deem the treatment safe for the client to receive.

  • GP / Consultant permission may be required before treatments can be provided.

Cancellation Policy

To ensure my consistent income, I kindly ask you to give me at least 24 hours notice should you need to cancel or reschedule your appointment. This allows me to offer your appointment time to someone else and saves me from charging you. Cancelled or re-arranged sessions with less than 24-hour notice will be charged at full price.

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The best way to contact me if you need to reschedule or cancel your session is by calling or whatapping me at 07811282068. If there is no answer, please leave me a voicemail. I don’t check my emails regularly when I work.

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I have the right to cancel a treatment without notice if the room or environment is deemed unsuitable for the treatment to be provided, or if I am taken ill.

I have the right to cancel a treatment without notice if the client appears to be intoxicated or inebriated, or if the client displays any inappropriate behavior.

I commit to rearranging treatments to a new time and date within two weeks of the cancelled treatment.

Payment

Payment for the full amount of your appointment is due after treatment. You may pay by cash, BACs transfer on your phone or by using my card machine. Please note, my card machine adds a £1 fee. In case of a cancelled - or missed - appointment, then payment is due on receipt of your invoice and payments are accepted by BACs, or you can drop cash through my door, making sure your name is on the envelope.

Refer a Friend Scheme

If a new client tells me that you referred them to me, then you will receive £5 off your next massage, and they will receive £5 off their first massage too.

Note that only one discount can be used per treatment. The new client must have booked, paid, and received their treatment before I will be able to apply your coupon. There is no limit to the number of coupons you can receive, so refer as many friends as possible.

Gift Vouchers

Gift vouchers are non-refundable but may be transferred and used by other people if wished. They expire after 1 year unless Drift Massage has ceased trading before that date.

Medical Concerns

When booking a treatment, you must inform me of any medical conditions via my pre-screening form, before your appointment. If you have any uncertainty you must seek medical advice from your doctor. A consultation form must be completed at the time of your first booking. If anything has changed since then, please inform me before your treatment.

Please inform me if you have any skin conditions that mean that an area should be avoided.

Inappropriate Behaviour

I have the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour. Payment will be collected for the full treatment price, regardless of how early into an appointment it is terminated.

If I am unable to collect money before you leave, an invoice will be sent to the client’s address.

All invoices must be paid within 7 days of issue date.

Privacy

  • Client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

  • Consultations will only be discussed with the client, unless the client is under the age of 18 or has a care worker or guardian.

  • Consultation Forms and treatment notes will be kept on file, securely by Drift Holistic Massage.

  • All clients must complete a consultation form before receiving their first treatment.

  • By signing the consultation form, clients are giving Drift Holistic Massage permission to hold records and data about them.

Young Clients

Clients under the age of 16 must be accompanied by an adult. The adult and client must both give permission for the treatment to be performed. The adult must co-sign the client’s consultation form. The adult must be present in the room throughout the treatment.